Normal delivery time is 2-5 days for international orders. Some products may have a longer delivery times, due to holidays and peak seasons. Delivery time within Sweden is 1-3 days.
Syster P reserves the right to make price and stock changes. It may occur that products on your order is out of stock. In those cases we will contact you by email within 1-3 working days. If you wish to cancel your order or have questions about the stock and delivery dates, please contact customer service at firstname.lastname@example.org.
All international deliveries are made by UPS to your nearest collection point. For uncollected parcels a fee of 29 EUR is charged. This is to cover costs for shipping the parcel and receiving the return. If you change your mind after your order has been sent from us you must still pick it up and then send it to us in return. Otherwise your purchase will automatically be registered as not collected and the fee will be charged.
You will receive an order confirmation by email after your order is placed, and a second email when the order is shipped. In case you have not received the delivery confirmation email within 3 days from order, please contact customer service at email@example.com.
Sometimes a product ordered is out of stock or delayed. We will then email you within 1-3 working days. Please contact us if you have any queries regarding delivery times or would like to cancel your order in case of delay.
We charge delivery cost of 10 EUR within Europe.
We offer free shipping on European orders that exceed the order total of 75 EUR.
Deliveries outside Europe are charged with 30 EUR.
We offer free shipping on international orders if the order total exceeds 300 EUR.
The return freight is always paid by the customer. Should your goods be damaged or defected in any way, you will not have to pay the return freight. Please contact us before sending a claim or complaint back for further instructions.
Swedish VAT 25% is included in all prices. In the EU no extra fees will be added except for the ones listed on the checkout site. Outside EU the Swedish VAT is deducted, and you may need to pay duty and VAT upon receipt of your parcel. We offer several payment solutions through Klarna Checkout. Read about their terms and conditions here here.
You can also pay through Paypal. Read more about their terms and conditions here.
We want you to be satisfied with your products bought from Syster P. Therefore, we always give you an open purchase of 14 days after you received your product. The only requirement is that the product is returned in its original condition, with original packaging and possible brand tags. Goods that are sealed must still be sealed for open purchase to apply. You are responsible of the shipping cost when returning an item.
Should you receive a defective item, please contact our Customer Service as soon as possible, but no later than 14 days from receipt. Syster P is responsible for the shipping cost if the items are defective or due to complaints. You have 1 year warranty on products purchased at systerp.com.
Submit any returns to:
113 52 Stockholm
Invoice – If you by the time of the return have not yet paid the invoice you don’t need to complete the payment. The amount will be adjusted by Klarna. If you already paid for your invoice you will be refunded within 30 days of your approved return. Contact Klarna Checkout’s Customer Support if you have any questions regarding the invoice.
Credit Card – If you have paid by credit/debit card, we will return the money to your card. Normally, it takes approximately two weeks before you receive your refund. In exceptional cases, it may take up to 30 days for a refund.
PayPal – Refund through PayPal is either made to your PayPal balance or to your card depending on how you made the purchase. Be aware that a refund to card may take up to 3 business days.
Syster P is not responsible for circumstances beyond our control, such as, but not limited to, general labor conflict, war, fire, terrorist attack, changed government regulation or harsh weather. These circumstances shall constitute grounds for exemption which provide for exemption from damages and other penalties.FAQ