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Below you'll find the answers to our most frequent asked questions. If you don't find the answer you need, please don't hesitate to contact our Customer Service.
Yes, shipping is available worldwide.
All international orders are sent by UPS and it takes up to 7 days until you’ll recieve your order.
If you haven’t got a delivery notification within 7 days, please contact Customer Service.
Normal delivery time is 7 days for international orders. Some products may have a sligthly longer delivery time due to peak season. You will receive a delivery confirmation email when your order is shipped. If you have not received the confirmation within 3 business days, please contact Customer Service.
All deliveries are made by UPS at a charge of 10 EUR, regardless of the size of the order.
We offer free shipping to all European countries on order values over 75 EUR. For orders outside Europe, we offer free shipping on order values over 300 EUR.
Any cost for return freights are carried by the customer.
If you want to update or change the shipping address you provided at the time of purchase, please contact us immediately and we will be happy to help you. Please note that change of shipping address cannot be done after the order has been sent from Syster P warehouse.
Go to the “Retailer” page and search for a specific store name or by location and you will find the nearest retailer.
We accept credit card and Klarna invoice, as well as Paypal. For further information about invoice or split payment possibility, please see our Term and Conditions.
We want you to be satisfied with your products bought from Syster P. Therefore, you always have the right to withdraw from your order within 14 days after you received your product.The only requirement is that the product is returned in its original condition, with original packaging and brand tags. Goods that are sealed must still be sealed for us to approve the return. You are responsible of the shipping cost when returning an item.
Should you receive a defective item, please contact our customer service as soon as possible, but no later than 14 days from receipt. Syster P is responsible for the return shipping cost when items are defective.
Please send the return to:
113 52 Stockholm
Please note! Always contact customer service at firstname.lastname@example.org before sending a defective item back.
Don’t forget to attach your name and order number when returning your product.
Return freights are carried by the customer, except for when the return is a consequence of a complaint. Before sending an item back, please contact us at email@example.com
Of course! Just tic the box at checkout and we will wrap it for you. Add a comment in the notes field for us if you have any specific requirements.
All rings and earrings are made of sterling silver. The gold items are solid sterling silver plated with 18K gold.
We love the look and feel of the natural stones and how they age beautifully, giving the jewelry its own personality. Therefore we always strive for using natural stones in our jewelry.
All our chains are made of sterling silver. The golden chains are sterling silver chains plated in 18K gold.