FAQ

We at Sister P want you to be happy with your product. Have you bought your jewelery from us, in our webshop or in our physical store, within a year and it has broken? Then you must register your complaint via the link below, send in a picture and you will then have your broken jewelery replaced within the warranty period. Follow the instructions below and we will help you as soon as possible!

Register your complaint HERE.

Information regarding our different sizes can be found in our Size guide.

Yes, shipping is available worldwide.

All international orders are sent by UPS and it takes up to 7 days until you’ll recieve your order.

If you haven’t got a delivery notification within 7 days, please contact Customer Service.

Normal delivery time is 7 days for international orders. Some products may have a sligthly longer delivery time due to peak season. You will receive a delivery confirmation email when your order is shipped. If you have not received the confirmation within 3 business days, please contact Customer Service.

We offer free shipping on all deliveries within Sweden.

To Norway we deliver free shipping over SEK 700, and charge SEK 79 for orders under SEK 700.

To the rest of Europe, we charge between 6-10 EUR in shipping costs. We offer free shipping within Europe and some additional countries for orders over 75 EUR.

To the rest of the world we offer free shipping on orders over 300 EUR.

Any cost for return freights are carried by the customer.

If you want to update or change the shipping address you provided at the time of purchase, please contact us immediately and we will be happy to help you. Please note that change of shipping address cannot be done after the order has been sent from Syster P warehouse.

Go to the “Retailer” page and search for a specific store name or by location and you will find the nearest retailer.

We accept credit card and Klarna invoice, as well as Paypal. For further information about invoice or split payment possibility,  please see our Term and Conditions.

We at Sister P want you to be happy with your product. That is why we always give you an open purchase for 14 days. To make the handling of returns and exchanges as easy as possible, please register your product via the link below before submitting it. Here you get instructions on how to pack and send the product to us, as well as the opportunity to print a return shipping note.

Register your return HERE.

We at Sister P want you to be happy with your product. Have you bought your jewelery from us and it has broken? Then you must register your complaint via the link below, send a picture and you will then have your broken jewelery replaced within the warranty period. Follow the instructions below and we will help you as soon as possible!

Register your complaint HERE.

Return freights are carried by the customer, except for when the return is a consequence of a complaint. Before sending an item back, please contact us at info@systerp.se

Of course! Just tic the box at checkout and we will wrap it for you. Add a comment in the notes field for us if you have any specific requirements.

All rings and earrings are made of sterling silver. The gold items are solid sterling silver plated with 18K gold.

We love the look and feel of the natural stones and how they age beautifully, giving the jewelry its own personality. Therefore we always strive for using natural stones in our jewelry.

All our chains are made of sterling silver. The golden chains are sterling silver chains plated in 18K gold.