FAQ

Information regarding our different sizes can be found in our Size guide.

Yes, shipping is available worldwide.

All international orders are sent by UPS and it takes up to 7 days until you’ll recieve your order.

If you haven’t got a delivery notification within 7 days, please contact Customer Service.

Normal delivery time is 7 days for international orders. Some products may have a sligthly longer delivery time due to peak season. You will receive a delivery confirmation email when your order is shipped. If you have not received the confirmation within 3 business days, please contact Customer Service.

We offer free shipping on all deliveries within Sweden.

To Norway we deliver free shipping over SEK 500, and charge SEK 79 for orders under SEK 500.

To the rest of Europe, we charge between 6-10 EUR in shipping costs. We offer free shipping within Europe and some additional countries for orders over 75 EUR.

To the rest of the world we offer free shipping on orders over 300 EUR.

Any cost for return freights are carried by the customer.

If you want to update or change the shipping address you provided at the time of purchase, please contact us immediately and we will be happy to help you. Please note that change of shipping address cannot be done after the order has been sent from Syster P warehouse.

Go to the “Retailer” page and search for a specific store name or by location and you will find the nearest retailer.

We accept credit card and Klarna invoice, as well as Paypal. For further information about invoice or split payment possibility,  please see our Term and Conditions.

We want you to be satisfied with your products bought from Syster P. Therefore, you always have the right to withdraw from your order within 14 days after you received your product. Orders placed after the 25th of november can be returned until the 7th of january 2021. The only requirement is that the product is returned in its original condition, with original packaging and brand tags. Goods that are sealed must still be sealed for us to approve the return. You are responsible of the shipping cost when returning an item.

Should you receive a defective item, please contact our customer service as soon as possible, but no later than 14 days from receipt. Syster P is responsible for the return shipping cost when items are defective.

Please send the return to:

Syster P
Döbelnsgatan 40
113 52 Stockholm

Please note! Always contact customer service at info@systerp.se before sending a defective item back.
Don’t forget to attach your name and order number when returning your product.

Return freights are carried by the customer, except for when the return is a consequence of a complaint. Before sending an item back, please contact us at info@systerp.se

Of course! Just tic the box at checkout and we will wrap it for you. Add a comment in the notes field for us if you have any specific requirements.

All rings and earrings are made of sterling silver. The gold items are solid sterling silver plated with 18K gold.

We love the look and feel of the natural stones and how they age beautifully, giving the jewelry its own personality. Therefore we always strive for using natural stones in our jewelry.

All our chains are made of sterling silver. The golden chains are sterling silver chains plated in 18K gold.