FAQ

At Syster P we want you to be happy with your product. If the product you bought from us broke, please register your complaint via the link below. We will replace your broken jewelry within the warranty period. Follow the instructions below and we will help you as soon as possible.

Register your complaint HERE.

Information regarding our different sizes can be found in our Size guide.

Yes, we ship our products worldwide. Different shipping costs can apply to different countries. Select your country at the checkout and to see all details.

All international orders are shipped with UPS, Budbee, Bring or DHL Parcel Connect from our wearhouse within 1-3 days. Once we received your order, an email with your order confirmation will be sent to your specified email address.

If you haven’t got a delivery notification within 7 days, please contact Customer Service by phone, +468-242810 , or email, info@systerp.se.

Normal delivery time is 7 days for international orders. Some products may have a sligthly longer delivery time due to peak season. You will receive a delivery confirmation email when your order is shipped. All international orders are shipped with UPS, Budbee, Bring or DHL Parcel Connect from our wearhouse within 1-3 days. If you have not received the confirmation within 3 business days, please contact Customer Service by phone, +468-242810 , or email, info@systerp.se.

We offer free shipping on all deliveries within Sweden.

To Norway we deliver free shipping over SEK 700, and charge SEK 79 for orders under SEK 700.

To the rest of Europe, we charge between 6-10 EUR in shipping costs. We offer free shipping within Europe and some additional countries for orders over 75 EUR.

To the rest of the world we offer free shipping on orders over 300 EUR.

Any cost for return freights are carried by the customer.

If you want to update or change the shipping address you provided at the time of purchase, please contact us immediately by phone, +468-242810 , or email, info@systerp.se, and we will be happy to help you. Please note that change of shipping address cannot be done after the order has been sent from Syster P warehouse.

Go to the “Retailer” page and search for a specific store name or by location and you will find the nearest retailer.

We accept credit card and Klarna invoice, as well as Paypal. For further information about invoice or split payment possibility,  please see our Term and Conditions.

At Syster P we want you to be happy with your product. That is why we always give you an open purchase for 30 days. To make the handling of returns and exchanges as easy as possible, please register your product via the link below before submitting it. Here you get instructions on how to pack and send the product to us, as well as the opportunity to print a return shipping note.

Register your return HERE.

At Syster P we want you to be happy with your product. Have you bought your jewelry from us and it has broken? Register your complaint via the link below and have your broken jewelry replaced within the warranty period.

Register your complaint HERE.

Return freights are carried by the customer, except for when the return is a consequence of a complaint. Please register your return HERE.

If you have any questions please contact Costumer Service by phone, +468-242810, or email, info@systerp.se.

Of course! Just tic the box at checkout and we will wrap it for you. Add a comment in the notes field for us if you have any specific requirements.

All our jewelry are made of 100% recycled sterling silver. The gold jewelry are then plated with 18k gold.

We love the look and feel of the natural stones and how they age beautifully, giving the jewelry its own personality. Therefore we always strive for using natural stones in our jewelry.